FusionPixel LLC is committed to providing professional and transparent web design services. As our primary offering is web design, the handling of refunds and returns depends on the service’s commencement status, the work already completed, and the terms of this policy.
- Refund Request Period
Customers wishing to request a refund must contact us and submit a request within 30 days of purchasing the service.
Refund requests should include the order number, purchase date, customer name, contact information, and the specific reason for the refund request.
- Services Not Yet Started
If a customer requests to cancel an order before work on the web design project has begun, we will review the request based on the specific circumstances of the order. For eligible orders, refunds will be issued via the original payment method.
- Services Already Started
If FusionPixel LLC has already commenced web design, page development, design revisions, or other customization work, the refund amount may be assessed based on the work already completed.
We may be unable to provide a full refund for customized digital services that have already been completed or delivered.
- Service Quality Issues
If the delivered content significantly deviates from the scope of services purchased, the customer should contact us promptly and provide specific details.
We will first attempt to resolve the issue through revisions, adjustments, or re-delivery of the relevant content. If the issue cannot be resolved through reasonable revisions, we will assess the situation to determine whether a partial or full refund is appropriate.
- Issues Caused by the Customer
If project delays or an inability to complete the project arise because the customer failed to provide necessary materials on time, provided incorrect information, failed to respond for an extended period, or requested work beyond the original order scope, FusionPixel LLC may be unable to provide a full refund.
If the customer makes additional design requests, such new services may require a separate quote and will be executed upon the customer’s confirmation.
- Duplicate Payments
If a customer makes a duplicate payment for the same order due to a system error or other reasons, please contact us promptly. Upon verification, eligible duplicate payment amounts will be refunded via the original payment method.
- Refund Processing Time
Once a refund request is approved, we typically initiate the refund within 3 business days.
The actual time it takes for funds to appear in the account depends on the customer’s bank, credit card company, or third-party payment provider, and may typically require an additional 3–7 business days. 8. Return Policy
As FusionPixel LLC primarily provides web design and digital services, there are generally no physical goods requiring return via physical logistics.
If a specific order involves physical materials, equipment, or other items that need to be returned, we will provide specific return instructions to the customer upon confirming the return request.
- Return Address
If an order does require a physical return, please contact us for confirmation before shipping any items back.
1227 N Lopez St
New Orleans, LA 70119
Important Note: Do not ship items to the address above without confirmation from customer service. The specific return address may vary depending on the order type.
- Return Shipping Costs
If the return is due to quality issues with products provided by FusionPixel LLC or a significant discrepancy with the order, we will cover reasonable return shipping costs on a case-by-case basis.
If the return is due to personal reasons—such as an incorrect purchase, a change of mind, or the service no longer being needed—the customer is generally responsible for the return costs, subject to the specific order terms and applicable laws.
- Situations Ineligible for Refund
The following situations may be ineligible for a refund:
The customer has already received and utilized the complete digital service;
The service has been completed in accordance with the order specifications;
Modification requests by the customer exceed the original scope of service;
The project cannot proceed due to reasons attributable to the customer;
The applicable deadline for refund requests has passed;
Other circumstances where refunds are not permitted by law.
Please provide your order number and relevant information when submitting a refund request to help us expedite the review process.